Safety designed into every booking
Learn how ServiceHubs approaches provider screening, secure platform payments, verified reviews, support, and dispute handling for customers and professionals.
Our 4-Tier Screening Process
Government ID & SSN Verification
Provider identity information is checked during onboarding to help reduce impersonation and fraudulent profiles.
Criminal Background Screening
Comprehensive national, state, and county criminal record checks across all 50 states.
Trade License & Insurance Review
For plumbers, electricians, and mechanics, master licenses and active liability insurance are manually inspected.
Continuous Customer Ratings
Pros must maintain a 4.6+ star average. Providers falling below threshold are immediately suspended for quality review.
The $1,000 ServiceHubs Peace-of-Mind Guarantee
If property damage occurs during a booking or if the delivered service does not match the agreed standard, our executive platform operations will step in with full remediation, re-service, or refund.
Reviews Are Tied to Real, Paid Jobs
Only a customer who completed and paid for a booking can leave a rating for that specific job — there's no way to post a review without having actually used the pro. Providers who fall below a 4.6-star rolling average are automatically flagged for a quality review.
How a Dispute Actually Gets Resolved
Opening a dispute freezes the held payment — nothing is released to either side while it's under review.
Photos, messages, and job notes from both the customer and provider are reviewed by our operations team.
We issue a re-service, partial refund, or full refund based on the evidence — decisions can be appealed once.
Something Feel Wrong? Tell Us Immediately
Safety reports — about a provider, a customer, or anything that happened during a job — are reviewed on a priority basis, separate from standard billing disputes. This isn't just for completed jobs; report a concern about an in-progress or upcoming booking too.
Trust & Safety FAQs
Are customer ratings and reviews verified?
Yes. Only customers with a completed, paid booking can leave a review for that job, which keeps ratings tied to real jobs rather than open submissions.
What happens if I disagree with how a dispute was resolved?
You can request a second review from our operations team by replying directly on the dispute case in your account — cases are re-opened for review, not automatically closed after the first decision.
How do I report a provider or customer for a safety concern?
Use the "Report a Concern" option on the job or profile in question, or contact support directly — safety reports are reviewed on a priority basis, separate from standard disputes.